Acceptance of Terms

By accessing and using the services of RidePal Limited, you agree to comply with and be bound by these Terms and Conditions.

Service Description

RidePal Limited provides a platform for users to request transportation services from a third party mobile application platform. This platform gives the opportunity to Create a ride, join a ride and communicate effectively with users within a ride.

User Eligibility

3.1 Age restrictions apply on the use of this app and legal requirements. Ridepal is only available to users (Heroes and Riders) who are 18 years and above.

Account Creation

Before registering as a Hero, kindly have your driver’s license and vehicle license available for upload upon demand. A valid email address and telephone number is mandatory.

For Riders, It is necessary to provide accurate information as this ensures a smooth and effective communication using the platform. Open the RidePal App on your mobile device, Tap on the ‘Sign Up’ or create account button to initiate the account creation process. Enter your personal information, including your full name, email address and mobile phone number. Create a strong password that meets the specified security requirements. Agree to the terms and conditions by reviewing them thoroughly. Provide any additional information such as your date of birth, address and any other required details. Afterwards, verify your mobile phone number through a code sent to the provided number.

User Responsibilities

Users are responsible for providing accurate and up-to-date information during account creation.

Users must not engage in any unlawful, fraudulent, or abusive behavior while using RidePal’s services.

Users must maintain respectful communication with other users.

Safety Guidelines

Driver Verification

All drivers are to have thorough background checks including their licenses validated and their driving records reviewed.

User Profiles

All users are required to create detailed profiles with accurate information that is verified. Photos and Contact information are required for validation.

Emergency Features

An emergency button is included in the app to ensure there is readily available help or support in case of any issues.

Community Guidelines

Community standards are clearly outlined for strict adherence, to foster a safe and respectful environment.

Adherence to traffic laws

Every Hero is to ensure that every local traffic law is obeyed and strictly adhered to.

Real Time Tracking

GPS tracking for rides in progress to enhance safety and provide real-time location updates.

Customer Feedback System

Embedded in the mobile application is a system that allows for every rider to give a feedback about the rides.

Heros Responsibility(Driver)

All registered drivers are to ensure that they drive responsibly, adhering to every local traffic laws.

User Conduct

Respectful Communication

All participants, both Heros and riders are to ensure there is clear, respectful communication amongst them.

Prohibition of Harassment and illegal behaviours such as smoking, intoxication and discrimination.

To ensure a smooth ride, both parties to ensure they’re ready at agreed locations in time.

Cleanliness

Heros and participants are to ensure the vehicle is kept in good shape at all times. Lost Items are to be reported and retrieved promptly.

Payments and Fees

Users agree to pay for the fare and any applicable fees for the transportation services provided. RidePal reserves the right to update pricing and fees with prompt notice provided to all users.

Cancellation and Refund Policy

Users may be subject to cancellation fees if they cancel a ride after a specified time or fail to show up.

In cases where there are service-related issues, refunds may be considered considering verification is ascertained.

Intellectual Property

The RidePal Logo, Mobile Application, and any distinctive branding elements are Trademarks of RidePal.

Users and individuals are strictly prohibited from reproducing, modifying, or distributing any content without explicit permission.

By using our services, you acknowledge that you have read, understood and agreed to the Terms and Conditions. RidePal reserves the right to terminate the accounts that provide services for users who violate these Terms and Conditions.